Hungary’s 4iG Group and Elisa Polystar have signed a cooperation agreement for the implementation of an automated network management and customer experience monitoring system.
In the first phase of the cooperation, the solution will be implemented at Vodafone Hungary. 4iG is the first Hungarian company to implement the solution for the automation of network monitoring processes. Based on Elisa Polystar’s Zero-Touch NOC, the solution is aimed at improving network operations and thus customer experience.
Under the agreement with 4iG Group, Elisa Polystar will also implement its data operations solutions at Vodafone Hungary, the first of its Hungarian subsidiaries. These solutions will enable the service provider to build an open data architecture that consolidates data from multiple network sources, enabling data virtualisation.
The system continuously monitors network performance & customer experience to predict, detect and resolve problems without human intervention, enabling operators to automate their fault management processes. The closed-loop Zero-Touch NOC solution used in Elisa’s own network in Finland can handle 100% of alarms, resulting in a 71% reduction in network incidents and 79% faster resolution.
“The cooperation with Elisa Polystar is an important milestone in the life of both 4iG Group and Vodafone Hungary, as the future belongs to automated networks that offer speed and reliability to our customers”, said Péter Fekete, CEO of 4iG Group. “The telecommunications industry is changing dynamically, and we want to be at the forefront of this changing environment in order to provide our customers with the highest quality of service.”
