Telkom Indonesia’s international arm Telin announced on Thursday that it has signed a new Master Service Agreement (MSA) with Sri Lankan telco Dialog Axiata to provide managed services for international A2P SMS traffic to help it combat spam and fraud.
Telin said that the rise of spam, fraud, and unsolicited SMS messages has become a major headache both for consumers the telecoms sector in general – not just in Sri Lanka but around the world. And the problem is likely to get worse as mobile connectivity and digital services continue to grow exponentially.
Juniper Research is forecasting 2.2 trillion A2P messages to be delivered this year, growing 55% to 3.4 trillion messages in 2028.
“[Dialog is] mostly concerned about protecting their customers and network from unwanted traffic. They understand the challenges in the market and have been very reasonable in the negotiations of this agreement,” said Telin CEO Budi Satria Dharma Purba in a statement. “We hope that other MNOs can follow their lead so that trust is restored in the A2P and Voice businesses around the world.”
“This collaboration not only addresses the challenges posed by spam and fraud but also exemplifies our dedication to delivering consistent service quality and enhanced security to our valued customers,” said Supun Weerasinghe, director and group CEO of Dialog Axiata.
The MSA between Telin and Dialog Axiata also covers international voice termination traffic.
