Vodafone Qatar has signed what is described as a landmark five-year partnership agreement with Microsoft, which, it says, will see the transformation of its network and customer service operations through the deployment of cloud computing platform Microsoft Azure and the suite of artificial intelligence services known as Microsoft Azure OpenAI.
Vodafone Qatar says the collaboration forms part of its commitment to enhancing its service offering to both its consumer and enterprise customers. It will see the telecommunications provider migrate its information technology capabilities to Microsoft Azure. The key benefits of the rollout cited by Vodafone Qatar are improved efficiency and scalability and increased security of its data and applications.
As part of the agreement Vodafone Qatar will develop a generative AI centre of excellence in Qatar’s capital Doha, leveraging Microsoft Azure OpenAI, with the aim of improving and augmenting generative AI capabilities in Vodafone’s digital product offerings to its customers.
Vodafone Qatar says it will also focus on upskilling and reskilling its workforce to be in a position to utilise latest innovations on Microsoft Azure cloud and Azure OpenAI.
From a customer experience point of view, Vodafone Qatar says it will be able to utilise Microsoft Cloud Stack to offer truly hyperpersonalised experiences across all its customer touchpoints.
The telecommunications service provider will also be able to develop bespoke cloud and AI offerings for the Qatar enterprise market, earning Microsoft partner designations and certifications which will help it demonstrate its technical capabilities, and expand its reach to customers.
