Ericsson will manage and operate UAE-based du's IT infrastructure under a new long-term agreement.
The Swedish vendor will deploy its global tools, processes and ways of working on an end-to-end basis to improve du's infrastructure performance and support high-quality customer experiences.
Ericsson will manage du's IT service desk, data centre operations, and user computing and enterprise system management processes. In addition, Ericsson will manage IT application operations for du's Enterprise Support Systems as well as Operational and Business Support Systems.
Farid Faraidooni, Chief Operations Officer at du, said: "Today, IT systems play a pivotal role in operators' business process and service quality assurance. Ericsson's solutions will enable us to optimise service quality and reduce time to market, while simultaneously becoming more lean and efficient in our operations."
Jean-Claude Geha, Vice President and Head of Managed Services, Ericsson, says: "IT is moving to the forefront in managed services as operators seek to enhance customer experience with more tightly integrated networks and business processes.”
