Ericsson said on Friday that Bangladesh telco Grameenphone has completed deployment of its mediation solution that leverages big data analytics to provide better and more useful insights into how Grameenphone’s network is being used.
Ericsson says its mediation solution collects data from different parts of the network in real time, and processes it to create a unified and standardized format. The resulting data is then used for things such as billing, reporting, and analysis.
Grameenphone’s deployment of the solution gives it insights into network performance, customer behavior, and billing accuracy, which in turn leading to improved operational efficiency and service delivery.
“Mediation ensures that all the necessary data is correctly gathered and processed, so customers receive accurate bills and dependable service,” said David Hägerbro, head of Ericsson Malaysia, Sri Lanka and Bangladesh in a statement.
Hägerbro also says this specific deployment of its solution is the largest in the world to date in terms of subscriber base size. Grameenphone has over 100 million subscribers, which means it processes over 6 billion data records every day.
“The Ericsson Mediation deployment by Grameenphone is another step towards hyper-personalization, real-time analytics for usage and context, and AI-based insights for customers and retailers, said Grameenphone CIO Niranjan Srinivasan in a statement. “This also improves the quality, consistency, and accuracy of our customer billing.”
